Frequently Asked Questions

1. What is BTFD Merch and what products do you offer?

BTFD Merch is an online store offering a wide range of merchandise that draws inspiration from Bitcoin. We specialize in high-quality apparel, accessories, and other products designed for crypto enthusiasts and traders who want to express their passion for Bitcoin and the "Buy the F***ing Dip" mentality.

2. How do I place an order?

To place an order, browse our collection at btfdmerch.com, select the items you wish to purchase, choose your size (if applicable), and add them to your cart. Once you're ready, click "Checkout" and follow the prompts to enter your shipping information and payment details.

3. What payment methods do you accept?

We accept several payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Bitcoin. If you're paying with BTC, you'll be guided through the process at checkout.

4. Do you ship internationally?

Yes, we offer international shipping! Delivery times vary depending on your location but typically range between 7-21 business days. Additional customs fees or taxes may apply depending on your country's policies, which are the customer’s responsibility.

5. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the shipping carrier’s website. Please allow 24-48 hours for the tracking information to update.

6. What is your return and exchange policy?

We want you to be fully satisfied with your purchase! If for any reason you're not happy with your item, you can return or exchange it within 14 days of receiving it, provided it is in its original condition. For more details, visit our Return Policy page.

7. What sizes do your shirts come in?

Our shirts are available in a range of sizes from S to 3XL, depending on the design. You can find a detailed size chart on each product page to help you choose the right fit.

8. Can I cancel or modify my order after placing it?

Once your order is placed, it is processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately at support@btfdmerch.com. We will do our best to accommodate your request, but changes cannot be guaranteed if the order has already been shipped.

9. Do you offer discounts or promotions?

Yes! We regularly offer discounts, promotions, and exclusive deals for our customers. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

10. How do I contact customer service?

If you have any questions or concerns, feel free to reach out to our customer support team at support@btfdmerch.com. We are happy to assist with any inquiries related to your order, shipping, or our products.